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Have a question or ready to book? Call or email us directly — we're happy to help.
Frequently Asked Questions
Got a question about our cleaning service? Here are the answers to what customers ask us most.
How long does a carpet or rug cleaning appointment take?
Most residential jobs take between 45 minutes and 2 hours, depending on the size and number of rooms or rugs. We'll give you a time estimate when you book.
Do you use eco-friendly cleaning products?
Yes — we use eco-friendly products wherever possible, so your carpets, rugs, and upholstery are cleaned safely without harsh chemical residue.
How long does it take for carpets to dry after cleaning?
Our low-moisture extraction method means carpets are typically dry within a few hours, rather than a full day or more with older cleaning methods.
Do you offer same-day service?
Yes, same-day appointments are available depending on availability. Contact us as early as possible in the day to check current slots.
Do you clean rugs and upholstery, or just carpets?
We clean carpets, rugs (including wool, silk, and oriental rugs), and upholstery such as sofas and armchairs — both residential and commercial.
What areas of West London do you cover?
We cover the whole of West London, including Ealing, Chiswick, Hammersmith, Fulham, Acton, and surrounding areas. Not sure if we cover you? Just ask.
Do I need to move furniture before you arrive?
Light furniture can usually be moved by our team as part of the service. For larger or heavier items, we'd appreciate it if these are cleared beforehand where possible.
